Support

Help when something is not working

For teams already on GoFER or running a pilot—channel issues, CRM sync, or workspace access. Not sure where to start? Try the FAQ or Setup guide first; come here when you need us in the loop.

Email support

Best for CRM mapping questions, logs, and non-urgent follow-ups. Use subject line “Support”.

Email hello@gofer.support

Chat on this site

Ask a quick question while browsing gofer.support—the same assistant your customers see.

Sales & partnerships

Not a support ticket—demos, pricing, and reseller questions go through Contact.

Go to Contact

Response hours

WIB (UTC+7) · Bali

Private preview & early plans: best-effort replies on business days, usually within one working day.
Urgent production outages (chat down for all visitors): mention “Urgent” in the subject and include your workspace name.
Published SLAs by plan tier will be listed on Pricing as we reach general availability.

Compare plans →

Include this so we can help faster

Workspace name (or the email you used to register)
Channel affected—WhatsApp, web widget, or dashboard only
What you expected vs what happened (one screenshot helps)
Roughly when it started and whether anything changed (Meta, CRM, or site deploy)

What we typically help with

We can help

WhatsApp disconnect or embed not showing on your site
CRM not creating or updating contacts after a test chat
Wrong or outdated answers from the knowledge base
Inviting teammates and workspace access
Understanding usage limits on your plan

Out of scope

Custom website design or theme work unrelated to the widget
Building net-new integrations outside our catalog (start with Contact + your engineer)
Legal review of your privacy policy (we can point to our Security page)

Common issues

Self-service first—most fixes do not need a ticket.

Resources

FAQ

Searchable answers by topic

Setup guide

Go-live checklist for operators

For developers

API & webhooks overview

Changelog

Release notes since Aug 2025