Product overview
We connect inbound channels to your CRM, with AI in the middle that can read your documents and step aside when a human should answer. That is the whole product—not a dozen loosely related tools bolted together.
GoFER keeps the thread, the transcript, and who replied last—bot or human. When a deal needs a person, an agent takes over without starting a new conversation elsewhere.
Upload PDFs, point at URLs, or paste text. Content is chunked and embedded per workspace. Scheduled re-crawl refreshes pricing and policy pages on paid plans.
Hook in a voice provider (we use Vapi in production setups). Scripts, consent language, and outcome tags can flow back the same way chat does—so sales ops is not guessing what was promised on a call.
GoFER is the orchestration layer. HubSpot, Salesforce, and Pipedrive remain where reps work. Leads, notes, and stages sync both ways when integrations are enabled.
Each client gets its own workspace: separate knowledge, channels, and usage counters. That is a product requirement for agencies—not a footnote on a security page.
Postgres-backed tenants, separate vector scopes, and usage meters per workspace—see pricing for token limits.
Most teams connect one channel first, load a FAQ or pricing URL, and test handoff with a single agent account. The fourth step is not optional—if the CRM does not update, the trial failed.
Need something else? Integration notes and webhooks are documented for your engineers.
Want to run a pilot on one brand?
Free tier includes a workspace and token quota—enough to test WhatsApp or web chat.
